Privacy Policy

Updated February 2026

Louise Jenner, trading as The Dream Job Coach® and The Dream Business Coach, is committed to protecting your privacy and handling your personal data with care and transparency.

This policy explains how we collect, use, and protect your personal information when you use our website, enquire about services, or work with us.

If you have any questions about this policy or how your data is handled, please contact:
louise@louisejenner.com

1. Who we are

Louise Jenner operates as a partnership with Stephen Jenner.

For the purposes of data protection law, Louise Jenner acts as the data controller responsible for your personal data.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What personal data we collect

We may collect and process the following information:

Information you provide directly

• Name

• Email address

• Phone number

• Billing address

• Career or business information relevant to coaching

• Information shared during coaching sessions

• Information submitted via website forms or booking systems

Technical information

When you use our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

This helps us improve website performance and user experience.

3. How we use your data

We use your data to:

• Respond to enquiries

• Deliver coaching services

• Manage bookings and payments

• Send resources and assignments

• Provide email newsletters (where you have opted in)

• Maintain business records

• Improve our services

We will only use your data where we have a lawful basis to do so.

4. Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

Contract – to deliver coaching or services you have purchased
Legitimate interests – to operate and improve our business
Consent – for marketing emails and optional recordings
Legal obligation – for financial and tax records

You may withdraw consent at any time.

5. Marketing communications

If you sign up for a free resource, newsletter, or event, you may receive email communications from us.

We use Mailchimp (or similar secure email providers) to manage email communications.

You can unsubscribe at any time by clicking the link in any email or contacting louise@louisejenner.com.

We will never sell your data to third parties.

6. Coaching confidentiality

Information shared within coaching sessions is treated as confidential and handled with care.

Confidential information will only be disclosed:

• With your permission

• Where required by law

• Where there is a risk of serious harm

• Where required by insurers or professional advisers

7. Recordings and session notes

Coaching sessions may be recorded only with your consent.

Where recordings are made:

• They are for personal development use only

• They are stored securely

• They are not shared with third parties

We may use secure digital tools, including Zoom’s AI-powered note assistant, to support note-taking. You will always be informed and may opt out.

8. Use of digital tools and AI

We use trusted digital tools to support the efficient running of our business and delivery of services.

These may include:

• Zoom (for online sessions)

• Mailchimp (email communications)

• Canva (resource creation)

• ChatGPT and similar AI tools (for drafting and ideas)

AI tools are used responsibly as business aids only.

No personally identifiable or sensitive client information is entered into AI systems in a way that could identify you. All materials are reviewed by Louise Jenner before use.

9. How we store and protect your data

We take reasonable technical and organisational measures to protect your data.

Data may be stored securely using:

• Email systems

• Cloud storage

• Accounting software

• Client management tools

We retain data only as long as necessary for business and legal purposes.

Typical retention periods:

• Coaching client records: up to 6 years

• Financial records: 6 years (legal requirement)

• Email subscribers: until unsubscribed

10. Sharing your data

We only share data where necessary to operate our business.

This may include:

• Accountants or payment providers

• Email marketing platforms

• Secure cloud storage providers

• IT and website support

All third parties are required to respect data security.

We do not sell personal data.

11. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

You can control cookie settings through your browser.

12. Your rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data transfer

• Withdraw consent at any time

To exercise any of these rights, email: louise@louisejenner.com

13. Complaints

If you have concerns about how your data is handled, please contact us first so we can resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

14. Updates to this policy

This Privacy Policy may be updated from time to time.

The most recent version will always be available on our website.